bfk99 Privacy Policy: How We Handle Your Information
bfk99 collects only the information needed to keep your account running — login details, transaction records from bKash, Upay or Bank Transfer activity, and the device signals that let you return to your session without starting over. What we collect, why we hold it, and how you can act on it is set out in full below. Access to this platform depends on your local law and eligible regions.
Account data protected
bKash & Upay transaction records
Device continuity supported
Your rights clearly stated
POLICY DETAILS
What We Collect and Why We Hold It
When you open an account, we record the registration details you submit — your name, contact address and the credentials you choose. Every time you move funds through bKash, Upay or Bank Transfer, a transaction record is created on our side. That record covers the method used, the reference number and the account status at the point of the transfer. We do not store full wallet credentials or card numbers. Device signals — browser type, operating system, screen resolution and session identifiers — are held so your account state carries across handsets without requiring you to reset preferences each time. Location data is not collected at a granular level; we receive only the region signal your device or network provides. All data is processed for the purpose it was collected: running your account, processing transactions and resolving support queries. We do not sell your personal data to third parties. Retention periods follow our internal schedule and any obligations that apply in the jurisdictions where we operate. You may request a summary of what we hold by contacting support through the published route. Availability of this service depends on your local law and the eligible regions we serve.
bKash transaction reference
Upay transfer record
Bank Transfer history
Device session token
Account registration data
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy covers all data processed through bfk99 directly — your account, wallet activity and in-session device behaviour. It does not extend to third-party services you reach from our pages, including external payment processors or studio platforms. Four areas define the boundary clearly.
Account Access
Login credentials, session tokens and account preferences you set inside the platform are within scope. We process these to keep your account consistent across Android, iOS and browser sessions. External identity providers are outside this policy's coverage.
Transaction Activity
Records of deposits and withdrawals made through bKash, Upay or Bank Transfer fall inside this policy. The data held is the reference number, method and status — not your full wallet login. The payment processor's own policy governs their side of the transaction.
Site Content and Cookies
Pages you browse, game lobbies you open and cookies placed by our own platform are in scope. Cookies from third-party analytics or studio content players operate under those third parties' own policies, which we cannot control or represent.
Third-Party Services
Links or embedded content from studios such as Microgaming, Habanero or others in our lobby direct you to their own environments. Once you leave our domain, this policy no longer applies. We recommend checking the relevant third-party policy before sharing data.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical steps available to you whenever questions arise about the data we hold. Reviewing your transaction history is the first one — open the account wallet section and the records from bKash, Upay and Bank Transfer transactions are listed there with reference numbers and statuses. If any registration detail is wrong, the account settings page lets you correct it directly; for details you cannot edit yourself, our support channel handles the update after identity confirmation. You can ask us what data we hold on your account by submitting a request through the published support route — we will respond with a summary of the categories of data held. You can also ask us to delete your account and associated data where there is no outstanding balance or unresolved query. We will confirm receipt of any such request and follow the process set out in our internal retention policy. Availability of these rights may depend on the jurisdiction you access the service from and the eligible regions we operate in.
Review Your Records
Open your account wallet to see transaction history, including bKash and Upay references. Session and login history is also accessible from the account settings screen.
Correct Account Details
Update contact information and preferences in account settings. For fields locked by verification, raise a correction request through support and follow the steps shown to confirm your identity.
Request a Data Summary
Send a written request via our published support route asking what data is held on your account. We will provide a summary of the categories involved, not raw system exports.
Ask for Account Removal
If you want your account and data deleted, contact support with no outstanding balance on the account. We will confirm the request, process it under our retention schedule and notify you when complete.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about this privacy policy — what data we hold, how it is used, or how to exercise your rights — use one of the contact routes published on our site. We handle privacy queries through the same support channels as account and payment questions.
Live Chat
Open the live chat widget from any page inside your signed-in account. Describe your privacy question and the agent will route it to the right team. No operating hours are guaranteed; use this route when the widget shows as active.
Email Support
Send a written privacy request to the support email address shown in the Help section of your account. Include your registered contact detail so the team can locate your account record and respond accurately.
Account Help Section
The Help section inside your signed-in account includes a contact form specifically for account and data queries. Fill in the subject field with your privacy question and submit — responses arrive to your registered address.
HOW WE MANAGE DATA
Data Handling, Cookies and Account Security
We keep a narrow set of data and apply controls to limit who can access it internally. Session data is used to maintain device continuity — so your account state on an Android device carries over when you switch to a browser, without asking you to reconfigure settings. Cookies placed by our platform are used for session management and preference storage only; you can clear them at the browser level at any time. We review retention periods periodically and remove data that no longer serves its original purpose.
Cookie Management
We place session and preference cookies on your device when you use the platform. You can clear these at any time through your browser or device settings. Doing so will log you out and reset session preferences on your next visit.
Account Security
Access to your account requires the credentials you set at registration. If you suspect unauthorised access, change your password immediately via account settings and contact support through the published route to flag the issue.
Data Retention
We keep account and transaction records for the period needed to operate your account and meet any applicable obligations. After that period, data is removed or anonymised following our internal retention schedule.
Policy Updates
When this policy changes in a material way, we will post the updated version with a revised date on this page. Continuing to use the platform after a policy update means you have seen the revised terms. Check this page periodically if you want to stay current.
POLICY QUESTIONS ANSWERED
Privacy Policy — Common Questions
Questions about how your data is used come up regularly. The answers below cover the situations most people ask about when reviewing this policy.
What personal data does bfk99 collect when I open an account?
We collect the registration details you submit — name, contact address and login credentials. Once you transact, bKash, Upay or Bank Transfer reference numbers and statuses are recorded on our side. Device signals like browser type and session identifiers are also held to maintain your account state across devices.
Is my bKash or Upay wallet login stored by bfk99?
No. We record the transaction reference, method and outcome — not your wallet login or PIN. The credentials you use to authorise a bKash or Upay payment stay between you and that payment provider. Their own privacy policy covers how they handle your wallet data.
How do I find out what data is held on my account?
Send a request through the support email or account help form, including your registered contact detail. We will respond with a summary of the data categories held on your account. We do not provide raw system exports, but we will describe what is retained and why.
Can I ask for my account data to be deleted?
Yes. Contact support with no outstanding account balance and no open queries. We will confirm receipt, process the deletion under our retention schedule and let you know when it is done. Some records may be kept for the minimum period required by applicable obligations before full removal.
Does this policy cover data shared with game studios in the lobby?
Studios like Microgaming, Habanero, Bigtime Gaming and PlayStar operate their own game environments. Once the game client loads data passes into their platform. Their own policies apply to that interaction. Our policy covers account and wallet data on the bfk99 side only.
How will I know if this privacy policy changes?
We post the updated policy on this page with a revised date. Check this page if you want to see the current version. Material changes are noted at the top of the policy. Continued use of the platform after a change means you have had the opportunity to review the update.
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